Making Laundry Easier
CleanPay Mobile Support for Wilmore Wash House Patrons
We want your laundry experience at Wilmore Wash House to be seamless and easy. If you have any questions about using the CleanPay mobile app, please use the quick troubleshooting guide below.
Get Started: Download the App
For the most efficient use of our laundry services, please download and launch the CleanPay Mobile app on your device before you visit the laundry room. This simple step can proactively address most connectivity issues.
IMPORTANT: When registering for the first time, you must enter our Wilmore Wash House Location Code: WWH0001
You can include links to the App Store/Google Play
CleanPay Mobile Instruction Video
CleanPay Mobile FAQ
Everything you need to know about loading funds, machine transactions, and your account balance. Can’t find an answer? Get in touch →
I’m Not Able to Log In
The easy fix: If the laundry room’s connectivity is spotty, ensure you log into the app using your cell service or Wi-Fi before heading into the main wash area. This ensures you are prepared for a smooth experience.
App Won’t Connect To Machine
The easy fix: If you are having trouble connecting the app to a machine, it might be due to a full Bluetooth cache on your phone. A quick way to clear the cache is to toggle your phone’s Airplane mode on and off. Give it a try afterward, and you should be good to go!
App finds machines but just gives a chirp and doesn’t start
The easy fix: If your app locates the machine but only makes a sound without starting the cycle, the machine’s reader may be stuck. A simple solution is to reset the washer or dryer by unplugging it and then plugging it back in. After this quick reset, try connecting again.
I see a negative balance or a lower balance than I thought I had
The easy fix: This often happens in areas with a weak cell signal, leading to a small delay in updating your balance in real-time. Hang tight—your correct balance should update shortly!
Can I share the app with my roommates / family?
The easy fix: Yes, you can share the app! However, remember that the app can be active on only one phone at a time. If someone logs in on a second device, it will automatically log the first user out.
Is there a bonus or reward for reloading funds on the CleanPay app?
Yes! We are excited to offer a refill bonus program to help you save today. When you reload your CleanPay account, you’ll receive extra bonus credit based on the amount you add:
| Refill Amount | Bonus Credit Received |
| $10.00 | 10% Bonus |
| $25.00 | 11% Bonus |
| $35.00 | 12% Bonus |
| $50.00 | 14% Bonus |
Still Need Help?
If you couldn’t find your answer in the FAQs, we’re happy to assist!
→ Call us directly at 859-215-7045(For urgent machine issues)
→ Email us directly here.