Frequently Asked Questions
Hours & Location
What are your hours of operation?
We offer two sets of hours based on the service:
Drop-Off Wash & Fold Service:
8:00 AM – 4:00 PM, Monday – Friday.
Self-Service Coin Laundry:
8:00 AM – 10:00 PM, 7 days a week.
Where is Wilmore Wash House located?
We are located at 109 S Lexington Ave, Wilmore, KY 40390. | See Map
Services & Scheduling
What services do you offer?
We offer five convenient ways to do laundry and handle garments:
Garment Alterations: Basic repairs and adjustments to keep your wardrobe in top shape.
Self-Service Coin Laundry: Use our high-efficiency machines yourself.
Drop-Off Wash & Fold: Leave your laundry with our attendants during service hours.
Free Local Pickup & Delivery: Schedule a pickup online for maximum convenience.
Dry Cleaning: Professional care for your delicate and specialty garments.
Pricing & Payment
What is the price for Wash & Fold services?
Our standard pricing for Wash, Fold & Dry is $1.25 per pound. You can see our complete price list, including pricing for specific items and dry cleaning, on our Pricing Page.
How are payments processed for each service?
A: Payment methods vary by service:
For Self-Service Coin Laundry: Payments are made directly on the machines using coin, credit/debit card, or the CleanPay Mobile app.
For Wash & Fold / Delivery Services: We use secure Square Invoicing and accept all major credit/debit cards.
What app do I need for self-service machine payments?
You can use the CleanPay Mobile app to pay for and start our self-service machines.
$5 Signup Bonus when you register the first time.
Download the CleanPay Mobile App:
Google Play Store | Apple App Store
* Our Location number is WWH0001
Is there a bonus or reward for reloading funds on the CleanPay app?
Yes! We are excited to offer a refill bonus program to help you save today.
$5 Signup Bonus when you register the first time.
When you reload your CleanPay account, you’ll receive extra bonus credit based on the amount you add:
| Refill Amount | Bonus Credit Received |
| $10.00 | 10% Bonus |
| $25.00 | 11% Bonus |
| $35.00 | 12% Bonus |
| $50.00 | 14% Bonus |
How do I schedule a Pickup and Delivery?
You can schedule a pickup for any day of the week directly on our website. Simply click the “Schedule a Pickup“ button.
Alternatively, you can call us directly at 859-215-7045 and we’ll be happy to arrange your service!
What is the turnaround time for Wash & Fold and Dry Cleaning?
Wash & Fold (Laundry): Our standard turnaround time is 2 days.
Dry Cleaning: Dry Cleaning is an additional 1-day turnaround, making the total turnaround time 3 days.
Do you offer Dry Cleaning services?
Yes, we offer full Dry Cleaning service in addition to standard laundry. Please refer to our full price list for details..
Other Questions
Do you offer any discounts?
Yes!
We can also offer discounts on bulk orders and for recurring customers. Please Contact Us for more details on bulk/recurring rates.
First-time customers receive 10% off their first order.
$5 Signup Bonus when you register the first time on our CleanPay Payment App.
There are also reload bonuses when you reload your CleanPay account.
Are your washing machines high-efficiency?
Yes, all of our washers are high-efficiency Maytag machines designed for a deeper clean while using less water. We offer a variety of sizes, from double-load up to our massive 6-load machines.
What amenities are available while I do my laundry?
We strive to make your visit comfortable! Our laundromat offers complimentary amenities including free Wi-Fi, a comfortable seating area, and charging stations for your devices.
Still have questions or can’t find the information you need?
Don’t worry! We’re here to help. Reach out to the Wilmore Wash House team, and we’ll be happy to get your questions answered.
You can call us directly at 859-215-7045 or visit our [Contact Page] for more ways to get in touch.